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Free Shipping Policy

Free Shipping Promotion valid for online purchases only. All eligible items for Free Shipping will be marked on the product page with the following truck symbol: free shipping image. Free shipping promotion excludes select manufacturer items. Free shipping (contiguous U.S. only) on eligible items, with your online order of $79 or more. Items shipped free will be shipped by our most economical carrier. Offer excludes prior purchases. Minimum purchase requirement excludes shipping and taxes.







Customer Service

Privacy Policy

Revision Date: July 28, 2010

At carealotpets.com, we are dedicated to protecting your privacy. We carefully protect your information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. If you have any privacy concerns which are not addressed on this page or if you feel we have not adhered to the policy, please e-mail us at customerservice@carealotpets.com.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Our website or customer service team (if ordering by phone, fax, or mail) will ask you for information which identifies you, allows us to contact you, and allows us to process your order. Specifically, these items are the following:

  • Name
  • Shipping Address
  • Phone Number
  • Credit Card Number and Expiration Date
  • Billing Address
  • E-mail Address
  • Keycode

Your name and address is added to our catalog mailing list. By being on this mailing list, you will receive our quarterly catalogs. Occasionally, we share mailing lists with other catalog companies. We use third party personnel to print and mail the quarterly catalog. These parties are exposed to your mailing information as needed for catalog distribution.

The personal information that you have given us and the information about your order may be shared with third parties for marketing purposes. This information may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. If you prefer that we do not share you name and address with marketing partners, please e-mail us at customerservice@carealotpets.com.

Your billing address is used to verify your credit card information. The billing information of all new customers will be verified. This is for your protection against fraud and theft. Customers who use a debit card for payment may be required to provide the phone number of the card issuing bank which is listed on the back of the card. This also will be used for billing verification.

The keycode is the 4 digit (number and letters) code on the mailing label of your catalog. It is used for marketing purposes only.

Cookie & Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Our computer system is protected using advanced firewall technology. All information received from a web order, including your credit card number and expiration date, are stored on our secure server.

Our Verisign certificate allows our customers web browsers to verify our site's authenticity and to communicate with it securely via SSL encryption. This protects private information from being intercepted over the internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for determining whether the data has been altered in transit. This means our customers can confidently send private data, such as credit card numbers, to our website, trusting that SSL keeps it private and confidential.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (which does not include your name, address, email address, telephone #, or billing information) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

  • By E-Mail: customerservice@carealotpets.com
  • By Phone: 1-800-343-7680

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Copyright 2018 Care-A-Lot Pet Supply
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