Our Return Policy
100% customer satisfaction is our guarantee. If you purchased an item from our catalog or web site and you are not 100% satisfied with an item, just return it in its original packaging and in resalable condition within 30 days of receipt for an exchange or refund of the product cost. Shipping and handling charges are not refundable. If you purchased an item at one of our stores, please return item with receipt in its original packaging and in resalable condition within 10 days of purchase for an exchange or refund of the product cost.
Please note that items purchased through the catalog or web site must be returned to the below address. Items purchased in a retail store location can be returned at any retail store location.
How To Return Catalog and Web Orders
With every order shipped out, Care-A-Lot Pet Supply includes an easy to complete return form attached to your invoice/packing slip. Simply fill out this form, and include it along with a copy of your invoice/packing slip with the product you're returning.
Please send all requested information and merchandise to the following address:
Care-A-Lot Pet Supply
1617 Diamond Springs Road
Virginia Beach, VA 23455
Please feel free to contact our customer service department at 1-800-343-7680 or firstname.lastname@example.org, should you need any assistance.
Books, videos, personalized items and special ordered items are non-refundable and non-returnable.