Secure Orders
Shipping Policy
We offer UPS® Ground (within 7 business days), UPS® 2 Day Air (2
business days), and UPS® Next Day Air (next business day) delivery
options unless otherwise noted on the product page. Delivery by Friday
is available for most of our products for UPS® Next Day Air or UPS® 2
Day Air service to any address within the 48 connected states, as long
as we receive your order by 3:00 PM EST, Thursday for UPS® Next Day Air,
or by 3:00 PM EST, Wednesday for UPS® 2 Day Air.
• All
ground orders shipped from our warehouse arrive within 4-7 business days
unless otherwise indicated.
• Orders placed Monday through
Thursday typically ship the same or next business day.
• Most
orders placed on Friday, Saturday, or Sunday ship the next business day
(Monday).
• Our carriers, UPS® and USPS®, pick up packages
Monday through Friday only.
• If you wish to send your complete
order to an address that is different than the billing address, simply
enter the delivery address in the Ship To Information page during
Checkout.
• All orders for merchandise that are on a pressurized
container are required to be delivered by UPS® Standard Ground.
•
Orders with 5 lbs or less will be shipped either via UPS® or USPS®.
•
Aerosols and some other restricted items must be shipped ground and
cannot be expedited by air
shipment. This information will appear in
the item description.
For
large quantity orders which may require shipment via freight truck,
please contact our customer service team at 1-800-343-7680 to request a
freight quote.
All orders for Alaska, Hawaii are
shipped only via UPS® Ground, UPS® Next Day Air, UPS® 2 Day Air and
USPS®. Orders for U.S. Territories and FPO/APO address are
shipped via USPS® only. Please allow 7-17 days for delivery. For your
convenience, you may place your order online and once your order is
received, one of our customer service representatives will contact you
via e-mail or phone with your actual shipping costs prior to shipment.
Or you may call our customer service center at 1-800-343-7680 for USPS®
shipping charges.
Please contact our customer service staff at
1-800-343-7680 or by e-mail at customerservice@carealotpets.com for any
questions or concerns. Thanks for shopping with us.