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Customer Service


Shipping Policy

We offer UPS® Ground (within 7 business days), UPS® 2 Day Air (2 business days), and UPS® Next Day Air (next business day) delivery options unless otherwise noted on the product page.  Delivery by Friday is available for most of our products for UPS® Next Day Air or UPS® 2 Day Air service to any address within the 48 connected states, as long as we receive your order by 3:00 PM EST, Thursday for UPS® Next Day Air, or by 3:00 PM EST, Wednesday for UPS® 2 Day Air.

•    All ground orders shipped from our warehouse arrive within 4-7 business days unless otherwise indicated.
•    Orders placed Monday through Thursday typically ship the same or next business day. 
•    Most orders placed on Friday, Saturday, or Sunday ship the next business day (Monday). 
•    Our carriers, UPS® and USPS®, pick up packages Monday through Friday only.
•    If you wish to send your complete order to an address that is different than the billing address, simply enter the delivery address in the Ship To Information page during Checkout.
•    All orders for merchandise that are on a pressurized container are required to be delivered by UPS® Standard Ground.
•    Orders with 5 lbs or less will be shipped either via UPS® or USPS®.
•    Aerosols and some other restricted items must be shipped ground and cannot be expedited by air
      shipment.  This information will appear in the item description.
•    Free shipping offers are for the contiguous United States only.

For large quantity orders which may require additional shipping fees, please contact our customer service team at 1-800-343-7680 to request a quote.

All orders for Alaska, Hawaii are shipped only via UPS® Ground, UPS® Next Day Air, UPS® 2 Day Air and USPS®. Orders for U.S. Territories and  FPO/APO address are shipped via USPS® only.  Please allow 7-17 days for delivery. For your convenience, you may place your order online and once your order is received, one of our customer service representatives will contact you via e-mail or phone with your actual shipping costs prior to shipment.  Or you may call our customer service center at 1-800-343-7680 for USPS® shipping charges.

Please contact our customer service staff at 1-800-343-7680 or by e-mail at customerservice@carealotpets.com for any questions or concerns. Thanks for shopping with us.


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