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Customer satisfaction is our guarantee. If you are not 100% satisfied with
an item, just return it in its original packaging and in resalable condition
within 30 days of receipt for an exchange or refund of the product cost.
With every order sent out, Care-A-Lot Pet Supply includes an easy to fill out
returns form, attached to your invoice/packing slip. Simply fill out this form,
and include it and a copy of your invoice/packing slip with the product you're
returning.
Please send all requested information and merchandise to the following address:
Care-A-Lot Pet Supply
Attn: Returns
1617 Diamond Springs Road
Virginia Beach, VA 23455
Please feel free to contact our customer service department at 1-800-343-7680
or customerservice@carealotpets.com,
should you need any assistance.
Books, videos, personalized items and special ordered items are non-refundable and
non-returnable.
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