Customer satisfaction is our guarantee. If you are not 100% satisfied with
an item, just return it in its original packaging and in resalable condition
within 30 days of receipt for an exchange or refund of the product cost.
Please feel free to contact our customer service department at 800-343-7680
or customerservice@carealotpets.com, should you need any assistance. Books,
videos, personalized items and special ordered items are non-refundable and
non-returnable.
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