Welcome to the Customer Service section of the Carealot Pet Supply website. Customer Satisfaction is our primary goal and we do our best to ensure that every customer need is met in a way that is satisfactory to all parties involved. If you have questions, concerns or recommendations, we want to know about them. Please, take the time to let us know how your online shopping experience with us has been and we'll get back to you as soon as we can. We make every effort to respond to incoming customer service e-mail within 24 hours, M-F, usually sooner. For faster service, please contact us at 800-343-7680 and a service representative will be happy to assist you.