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Free Shipping Policy

Free Shipping Promotion valid for online purchases only. All eligible items for Free Shipping will be marked on the product page with the following truck symbol: free shipping image. Free shipping promotion excludes select manufacturer items. Free shipping (contiguous U.S. only) on eligible items, with your online order of $79 or more. Items shipped free will be shipped by our most economical carrier. Offer excludes prior purchases. Minimum purchase requirement excludes shipping and taxes.







Customer Service

Return Policy

Our Return Policy

Customer satisfaction is our goal. If you purchased an item from our web site and you are not 100% satisfied with an item, just return it in its original packaging and in resalable condition within 30 days of receipt for an exchange or refund of the product cost. Shipping and handling charges are not refundable. If you purchased an item at one of our stores, please return item with receipt in its original packaging and in resalable condition within 10 days of purchase for an exchange or refund of the product cost.

Please note that items purchased through the catalog or web site must be returned to the below address. Items purchased in a retail store location can be returned at any retail store location.

How To Return Web Orders

With every order shipped out, Care-A-Lot Pet Supply includes an easy to complete return form attached to your invoice/packing slip. Simply fill out this form, and include it along with a copy of your invoice/packing slip with the product you're returning.

Please send all requested information and merchandise to the following address:

Care-A-Lot Pet Supply
Attn: Returns
1617 Diamond Springs Road
Virginia Beach, VA 23455

Please feel free to contact our customer service department at 1-800-343-7680 or customerservice@carealotpets.com, should you need any assistance.

Books, videos, personalized items and special ordered items are non-refundable and non-returnable.

Copyright 2019 Care-A-Lot Pet Supply
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