We offer UPS® Ground (within 7 business days), UPS® 2 Day Air (2 business days), and UPS® Next Day Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for UPS® Next Day Air or UPS® 2 Day Air service to any address within the 48 connected states, as long as we receive your order by 2:00 PM EST, Thursday for UPS® Next Day Air, or by 2:00 PM EST, Wednesday for UPS® 2 Day Air.
• All ground orders shipped from our warehouse arrive within 4-7 business days unless otherwise indicated.
• Orders placed Monday through Thursday typically ship the same or next business day.
• Most orders placed on Friday, Saturday, or Sunday ship the next business day (Monday).
• Our carriers, UPS® and USPS®, pick up packages Monday through Friday only.
• If you wish to send your complete order to an address that is different than the billing address, simply enter the delivery address in the Ship To Information page during Checkout.
• All orders for merchandise that are on a pressurized container are required to be delivered by UPS® Standard Ground.
• Orders with 5 lbs or less will be shipped either via UPS® or USPS®.
• Aerosols and some other restricted items must be shipped ground and cannot be expedited by air
shipment. This information will appear in the item description.
• Free shipping offers are for the contiguous United States only and shipping carrier will be determined by Care-A-Lot Pet Supply.
For large quantity orders which may require additional shipping fees. Please contact our customer service team at 1-800-343-7680 to request a quote.
Orders being shipped to a third party business address will be considered special orders and require a quote from our Customer Service department.
All orders for Alaska, Hawaii are shipped only via UPS® Ground, UPS® Next Day Air, UPS® 2 Day Air and USPS®. Orders for U.S. Territories and FPO/APO address are shipped via USPS® only. Please allow 7-17 days for delivery. For your convenience, you may place your order online and once your order is received, one of our customer service representatives will contact you via e-mail or phone with your actual shipping costs prior to shipment. Or you may call our customer service center at 1-800-343-7680 for USPS® shipping charges.
Local Delivery
Local Delivery is available to select locations in the Southeast Virginia and Northeast North Carolina area. The cost for Local Delivery is FREE if your order total is $49.00 or more. If your order total is less than $49.00 there will be a $5.00 delivery fee. If you are unsure if your zip code is included in our Local Delivery area, use the estimate shipping feature in your shopping cart to verify.
Local Delivery is only available Monday-Friday, it is not available on Saturdays, Sundays and Holidays. Orders will typically be delivered in 1-3 days. If you need your order sooner, please try our free Curbside Pick-Up option.
URGENT: Must include phone number for Local Delivery. If you have any questions or need to make special delivery arrangements, please Contact Customer Service at 1-800-343-7680.
Please contact our customer service staff at 1-800-343-7680 or by e-mail at customerservice@carealotpets.com for any questions or concerns. Thanks for shopping with us.