Care-A-Lot Pet Supply

With Auto-Ship, have your favorite pet food and supplies automatically delivered right to your door. No more last minute trips to the store! Best of all, if your items are on sale at the time of your scheduled Auto-Ship delivery, you'll automatically receive our guaranteed lowest price plus 5% off* all your Auto-Ship items!

Here's how:

    • Login or create your Care-A-Lot Account
    • Select your Auto-Delivery items
    • Tell us how often you want us to Auto-Deliver

It's that easy. We'll send you an email reminder about your Auto-Delivery.

Sign up today and get 25% off* your first Auto-Ship order with Promo Code: AUTOSHIP25

Enter AUTOSHIP25 in the promotion code on the shopping cart page prior to checkout. Then click on Click to Apply. Promotional offer valid for online orders only. Cannot be combined with other offers. *Promotional offers excludes Acana, Orijen and Fromm Products.

 

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Free Shipping Promotion valid for online purchases only.

All eligible items for Free Shipping will be marked on the product page with the following truck symbol: free shipping image

Free shipping is offered only on eligible items, with your online order of $49 or more. Items shipped free will be shipped by our most economical carrier. Free shipping promotion excludes select manufacturer items, prior purchases, addresses outside the contiguous U.S. and APO, FPO or DPO addresses. Minimum purchase requirement excludes shipping and taxes.

Large quantity orders may require additional shipping fees, please contact our customer service team at 1-800-343-7680 to request a quote.

Please click here to view our company shipping policy.

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Local Delivery

Local Delivery is available to select locations in the Hampton Roads area. The cost for Local Delivery is FREE if your order total is $49.00 or more. If your order total is less than $49.00 there will be a $5.00 delivery fee for using our Local Delivery service. Local Delivery is only available Monday-Friday, it is not available on Saturday or Sunday. Orders will typically be delivered in 1-3 days. If you need your order sooner, please try our free Curbside Pick-Up option.

URGENT: Must include phone number for Local Delivery. If you have any questions or need to make special delivery arrangements, please Contact Customer Service at 1-800-343-7680.

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Curbside Pick-up

One Less Thing To Worry About

  1. Shop with us online at www.carealotpets.com 24/7 to place your Curbside Pick-Up order. Can't find what you're looking for online? Give us a call, Monday through Friday from 8 AM to 6 PM, at 1-800-343-7680.
  2. We’ll get everything together and give you a call when your order is ready for pick-up at your chosen store.
  3. When you arrive, park in the Reserved Pick-Up location.
  4. Call 757-457-9411 and choose the option for your store location to let us know you’re here.
  5. We’ll bring your order out to your car for you!
*Orders placed before 2 PM will typically be ready for pick-up the same day.

Only in stock items will be fulfilled with your order. Sorry for any inconvenience.

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Customer Service


Shipping Policy

We offer UPS® Ground (within 7 business days), UPS® 2 Day Air (2 business days), and UPS® Next Day Air (next business day) delivery options unless otherwise noted on the product page.  Delivery by Friday is available for most of our products for UPS® Next Day Air or UPS® 2 Day Air service to any address within the 48 connected states, as long as we receive your order by 2:00 PM EST, Thursday for UPS® Next Day Air, or by 2:00 PM EST, Wednesday for UPS® 2 Day Air.

•    All ground orders shipped from our warehouse arrive within 4-7 business days unless otherwise indicated.
•    Orders placed Monday through Thursday typically ship the same or next business day. 
•    Most orders placed on Friday, Saturday, or Sunday ship the next business day (Monday). 
•    Our carriers, UPS® and USPS®, pick up packages Monday through Friday only.
•    If you wish to send your complete order to an address that is different than the billing address, simply enter the delivery address in the Ship To Information page during Checkout.
•    All orders for merchandise that are on a pressurized container are required to be delivered by UPS® Standard Ground.
•    Orders with 5 lbs or less will be shipped either via UPS® or USPS®.
•    Aerosols and some other restricted items must be shipped ground and cannot be expedited by air
      shipment.  This information will appear in the item description.
•    Free shipping offers are for the contiguous United States only and shipping carrier will be determined by Care-A-Lot Pet Supply.

For large quantity orders which may require additional shipping fees, please contact our customer service team at 1-800-343-7680 to request a quote.

All orders for Alaska, Hawaii are shipped only via UPS® Ground, UPS® Next Day Air, UPS® 2 Day Air and USPS®. Orders for U.S. Territories and  FPO/APO address are shipped via USPS® only.  Please allow 7-17 days for delivery. For your convenience, you may place your order online and once your order is received, one of our customer service representatives will contact you via e-mail or phone with your actual shipping costs prior to shipment.  Or you may call our customer service center at 1-800-343-7680 for USPS® shipping charges.

Home Delivery
Home Delivery is available to select locations in the Hampton Roads area. The cost for Home Delivery is FREE if your order total is $49.00 or more. If your order total is less than $49.00 there will be a $5.00 delivery fee for using our Home Delivery service. Orders placed by 12 noon EST, Monday-Friday, will be delivered by 4pm EST the next business day for all in-stock items.

Please contact our customer service staff at 1-800-343-7680 or by e-mail at customerservice@carealotpets.com for any questions or concerns. Thanks for shopping with us.


Copyright 2020 Care-A-Lot Pet Supply
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