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Free Shipping Policy

Free Shipping Promotion valid for online purchases only.

All eligible items for Free Shipping will be marked on the product page with the following truck symbol: free shipping image

Free shipping is offered only on eligible items, with your online order of $49 or more. Items shipped free will be shipped by our most economical carrier. Free shipping promotion excludes select manufacturer items, prior purchases, addresses outside the contiguous U.S. and APO, FPO or DPO addresses. Minimum purchase requirement excludes shipping and taxes.

Large quantity orders may require additional shipping fees. Please contact our customer service team at 1-800-343-7680 to request a quote.

Orders being shipped to a third party business address will be considered special orders and require a quote from our Customer Service department. 

Please click here to view our company shipping policy.

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Why Choose Auto-Ship?

With Auto-Ship, have your favorite pet food and supplies automatically delivered right to your door. No more last minute trips to the store! Best of all, if your items are on sale at the time of your scheduled Auto-Ship delivery, you'll automatically receive our guaranteed lowest price plus 5% off* all your Auto-Ship items!

Here's how:

    • Login or create your Care-A-Lot Account
    • Select your Auto-Delivery items
    • Tell us how often you want us to Auto-Deliver

It's that easy. We'll send you an email reminder about your Auto-Delivery.

Sign up today and get 25% off* your first Auto-Ship order with Promo Code: AUTOSHIP25

Enter AUTOSHIP25 in the promotion code on the shopping cart page prior to checkout. Then click on Click to Apply. Promotional offer valid for online orders only. Cannot be combined with other offers.*Autoship Promotional offer excludes Acana, Orijen, Fromm, Royal Canin and The ShoreWay products.

 

 

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Free Shipping Promotion valid for online purchases only.

All eligible items for Free Shipping will be marked on the product page with the following truck symbol: free shipping image

Free shipping is offered only on eligible items, with your online order of $49 or more. Items shipped free will be shipped by our most economical carrier. Free shipping promotion excludes select manufacturer items, prior purchases, addresses outside the contiguous U.S. and APO, FPO or DPO addresses. Minimum purchase requirement excludes shipping and taxes.

Large quantity orders may require additional shipping fees. Please contact our customer service team at 1-800-343-7680 to request a quote.

Orders being shipped to a third party business address will be considered special orders and require a quote from our customer service department. 

Please click here to view our company shipping policy.

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Local Delivery

Local Delivery is available to select locations in the Southeast Virginia and Northeast North Carolina area. The cost for Local Delivery is FREE if your order total is $49.00 or more. If your order total is less than $49.00 there will be a $5.00 delivery fee. If you are unsure if your zip code is included in our Local Delivery area, use the estimate shipping feature in your shopping cart to verify.

Local Delivery is only available Monday-Friday, it is not available on Saturdays, Sundays and Holidays. Orders will typically be delivered in 1-3 days. If you need your order sooner, please try our free Curbside Pick-Up option.

URGENT: Must include phone number for Local Delivery. If you have any questions or need to make special delivery arrangements, please Contact Customer Service at 1-800-343-7680.

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Curbside Pick-up

One Less Thing To Worry About

  1. Shop with us online at www.carealotpets.com 24/7 to place your Curbside Pick-Up order. Can't find what you're looking for online? Give us a call, Monday through Friday from 8 AM to 6 PM, at 1-800-343-7680.
  2. We’ll get everything together and give you a call when your order is ready for pick-up at your chosen store.
  3. When you arrive, park in the Reserved Pick-Up location.
  4. Call 757-457-9411 and choose the option for your store location to let us know you’re here.
  5. We’ll bring your order out to your car for you! A picture, I.D. and credit card matching the name(s) on your order must be shown.
    **** Picking up after 6 PM? We ask that you please come into the store to pick up your order. ****

ATTENTION: Orders placed before 2 PM Monday- Friday will typically be ready for pick-up the same day. Orders placed after 2 PM on Friday through Sunday evening will be processed the following Monday. 

Only in stock items will be fulfilled with your order. We apologize for any inconvenience and will contact you with any fulfillment issues.

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Giving Tuesday

Giving Tuesday

We were overwhelmed with your support during our Care-A-Lot Charitable Foundation’s Gift Basket Raffle Charity Drive. This year during the month of October we raised $13,000 for 9 local shelters, rescues, and pet non-profits to supply homeless pets with housing, food, toys, and other needed items.

So how exactly does the Care-A-Lot Charitable Foundation work?

This Giving Tuesday, we would like to look back on the type of challenges the Care-A-Lot Charitable Foundation was able to help alleviate in our community.

Emergency Response: